UCHE GROUP LLC dab RED BALL STAFFING (“we,” “us,” or “our”) values your privacy. This
Privacy Policy (“Policy”) describes how we collect, store, use and share information you provide
to us, as well as the choices you have with respect to your information. This Policy applies to the
information we collect via our online and digital service activities located at rightathome.net and
other digital services in which this Policy is posted or linked (collectively, the “Websites”), and is
incorporated into our Terms of use.
Please read this Policy carefully before you use the Websites or submit information to us. By
using the Websites or submitting information to us, you consent to the collection, processing,
and retention of your information as described in this Policy.
This Policy does not apply to information collected by us offline or through any website operated
by any of our master franchisees, affiliates, or other third parties. In addition, for specific
information relating to visitors in California or outside of the United States, please see our other
privacy policies:
At times, it may be necessary for us to make changes to our Policy. We reserve the right to
modify this Policy at any time without prior notice. Your continued use of the Websites or
submission of information to us after we have made any modifications to this Policy constitutes
your agreement to be bound by the revised Policy.

1. DISCLAIMER
The information you may access via our Websites is provided for informational purposes only,
on an “as is, as available” basis, and should not be used as a substitute for the advice of an
appropriately qualified and licensed physician or other health care provider. Your use of our
Websites is at your sole risk, and we do not make any warranties, either express or implied,
concerning the content of the Websites, including the accuracy, completeness, reliability, or
suitability of the Websites.

2. HOW WE COLLECT INFORMATION
Information You Provide. Certain areas of the Websites allow you to submit information to us.
We may collect information that either directly identifies you or could reasonably be used in
combination with other publicly available information to identify you (“personal information”).
We may aggregate that personal information and certain non-personally identifiable
information as well.
Personal information includes, but is not limited to, the following data:
• First name and last name
• Username and password
• Email address
• Phone number
• Street address
• Country of residence
• Health information
Some personal information, particularly your health information, may be subject to a
franchisee’s Notice of Privacy Practices under the Health Insurance Portability and
Accountability Act (“HIPAA”), rather than this Policy. For more information on what
information is covered under HIPAA, please see the Notice of Privacy Practices for the
Depending on the Websites you use, you might not need to provide some of the aforementioned
information, but in some cases, you may not be able to access all parts of our Websites if you
choose not to provide your information. If you submit personal information relating to other
people to us in connection with the Websites, you represent that you have the authority to do so,
and to permit us to use the information in accordance with this Policy. If you are a healthcare
professional or an institutional healthcare provider, you are responsible for obtaining any legally
required authorization, consent or other permission from your patients prior to providing their
personal information to our Websites. By submitting any personal information about a patient,
you represent and warrant to us that you have obtained all required permissions to do so.
Information We Collect Automatically. We may also automatically collect other basic
information about you that does not directly identify you, but may correspond with you, your
browser, or a particular device. This includes the following data:
• Device information (e.g. OS type or browser type)
• Internet Protocol (IP) address
• Browser device (e.g. laptop or mobile)
• Website usage (e.g. pages viewed, amount of time on page, exit URLs, etc.)
• Preferred language
• Location
• Cookie ID
We may collect this data using the techniques described below:
Cookies. Our Websites use a tracking technology called a “cookie.” A cookie is a small file placed
on your device when you visit a website that can be understood by the website that issued the
cookie. Cookies enable a website to “remember” the information a user has previously inputted,
or in some cases, certain other sites that the user has visited. Cookies may be placed on your
computer both by us and by third parties with whom we have a relationship.
The information we collect using cookies and similar technologies may or may not be personally
identifiable, but we may link it to personal information that you provide. If you do not wish to
receive cookies, you may set your browser to reject cookies or to alert you when a cookie is
placed on your computer. Although you do not need to have cookies turned on to visit the
Websites, please note that certain parts of the Websites may be inaccessible or may not function
properly if cookies are not turned on.
In addition to the cookies we deliver to your device through our Websites, certain third parties
may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web
analytics tool that helps us understand how visitors engage with our Websites. To learn more
about Google Analytics.
Other third parties (including Facebook) may deliver cookies to your computer or mobile or
tablet device for the purpose of tracking your online behaviors across nonaffiliated websites and
delivering targeted advertisements either on our Websites or on other websites. These third
parties use cookies, web beacons, pixel tags and similar tracking technologies to collect and use
certain information about your online activities, either on our Websites or other websites, to
infer your interests and deliver you targeted advertisements.
Web Beacons and Pixels. We may use other, similar technologies from time to time, like web
beacons, pixels (or “clear gifs”), and other tracking technologies. Pixels are tiny graphics files
that contain a unique identifier that enable us to recognize when someone has visited our
Websites. This allows us, for example, to monitor the traffic patterns of visitors from one page
within our Websites to another, to deliver or communicate with cookies, to understand whether
you have come to our Websites from an online advertisement displayed on a third-party website,
to improve our Websites performance, to serve targeted advertisements to you and others like
you, and to analyze and perform marketing campaigns.
Tracking Technologies. If you would like to opt-out of having interest-based information
collected by certain entities during your visits to our Websites or other websites, please
visit http://www.aboutads.info/choices/. You will be directed to an industry-developed website
that contains mechanisms for choosing whether each listed entity may collect and use data for
online behavioral advertising purposes. It may be that some of the third parties that collect
interest-based information on our Websites do not participate in the industry-developed opt-out
website, in which case the best way to avoid third-party tracking of your online behaviors may
be through your browser settings and deletion of cookies.

3. HOW WE USE AND SHARE INFORMATION
From the moment you provide information to us, we begin using this information to evaluate
your specific care needs. In particular, we use information to: (i) create a baseline assessment
that will help us identify your needs and understand how we can help address your needs; (ii)
develop a Custom Care Plan that includes detailed recommendations regarding which Right at
Home services would be most beneficial to you; (iii) match you with the caregiver who is best
suited to implement care; and (iv) manage the care services you receive, as well as the invoicing
process for such services.
In addition, the following circumstances are some ways in which we may use your information:
• to provide the information, products and services you request;
• for security, credit or fraud prevention purposes;
• to provide you with effective customer service;
• to provide you with a personalized experience when you use our Websites;
• to contact you with special offers and other information we believe will be of interest to
you (in accordance with any privacy preferences you have expressed to us);
• to contact you with information and notices related to your use of our Websites;
• to invite you to participate in surveys and provide feedback to us (in accordance with any
privacy preferences you have expressed to us);
• to better understand your needs and interests;
• to improve the content, functionality, and usability of the Websites;
• to improve our products and services;
• to market to you and similar audiences;
• to improve our marketing and promotional efforts; and
• for any other purpose identified in an applicable privacy notice, click-through
agreement, or other agreement between you and us.
We may use information gathered through our Websites to create a compiled, aggregate view of
our Websites’ audiences and their usage patterns. We use aggregated information to operate our
Websites and to better understand our audience as we develop new products and services.
Sharing Information. We may share your personal information, as necessary, with franchisees,
master franchisees, third-party vendors and service providers who provide us with various
business services or administer activities on our behalf or their own behalf (including, without
limitation, Website maintenance, payment processing, and information technology services). No
mobile information will be shared with third parties/affiliates for marketing/promotional
purposes. If you provide your consent to receiving marketing or promotional content from us
through text, this consent will not transfer to any third parties. We do not share your mobile
information with third parties or affiliates for marketing or promotional purposes. If you
provide your consent to receiving text-based marketing or promotional content from us, your
consent will not transfer to any third parties. Additionally, we share aggregated information
with our third-party service providers as well as with potential investors, advertisers, and
subscribers so they can better understand and/or market to our audience. We may also disclose
your personal information: in circumstances where we, in good faith, believe such disclosure is
appropriate to comply with the law, a court order, or a subpoena; to prevent or investigate a
possible crime, such as fraud or identity theft; to protect the security of the Websites; to enforce
or apply our Terms of use or other agreements; or to protect our or someone else’s rights,
property, or safety.
Your personal information may be transferred to a successor organization if, for example, we
transfer the ownership or operation of the Websites to another organization, if we merge with or
are acquired by another organization, or if we liquidate our assets. In negotiating with a third
party about entering into such an arrangement, we may need to disclose your personal
information. In such cases, we will take reasonable measures to protect the personal
information we disclose. If such a transfer occurs, the successor organization’s use of your
personal information will still be subject to this Policy and the privacy preferences you have
expressed to us.

4. HOW WE PROTECT AND STORE YOUR INFORMATION
We maintain reasonable administrative, physical, and technical measures to protect the security
of your personal information you submit on or through our Websites. However, no website,
server, or database is completely secure or “hacker proof.” Therefore, we cannot guarantee that
your personal information will not be disclosed, misused, or lost by accident or by the
unauthorized acts of others. If you create an account on our Websites, it is your responsibility to
protect your login credentials from unauthorized access or use.
We will retain information about you for the period necessary to fulfill the purposes outlined in
this Policy or Right at Home’s data retention policies unless a longer retention period is requiredby law.

5. YOUR CHOICESIf you would like to unsubscribe from any of our electronic newsletters or promotional emails,
please follow the instructions contained in the promotional email or newsletter, or send an
email and include the word “unsubscribe” in the subject line.

6. CHILDREN AND PRIVACY
Our Websites are not intended for or directed towards children. We do not knowingly collect
information from or about children sixteen (16) years of age or younger. If you believe a child
has provided us with personal information, please contact us.

7. DO NOT TRACK
Certain web browsers and other programs may be used to signal your preferences regarding how
or whether Right at Home or third parties may collect information about your online activities.
Currently, our Websites do not respond to such signals.

8. EXTERNAL LINKS
Our Websites may provide links to third-party websites. We have no control over, and are not
responsible for, the privacy practices or content of any third-party websites. When you follow a
link and leave the Websites, you do so at your own risk.
This Policy does not apply to personal information collected on any third-party website. If you
would like information about another party’s privacy policy, you should contact that party
directly, and we encourage you to do so.

9. CONTACT US
If you have any questions, comments, requests, or concerns related to this Policy or Right at
Home’s information practices, or if you require access to this Privacy Policy in an alternative
format due to a disability, please do not hesitate to contact us at

services@redballstaffing.com
Email:

services@redballstaffing.com

Phone: +13237821044

Disclaimers
We provides in-home care services to clients and equal employment opportunities to
employees and applicants, without regard to race, color, religion, sex, national origin, age,
disability, or any other legally protected class, characteristic or practice, in compliance with all
applicable federal, state and local laws.
Caregivers must spend at least 80% of their work time providing fellowship, care and
protection for clients. Any general household work must be less than 20% of the caregiver’s
working time during each shift.
This website only provides a general description of caregiver duties.